Also called mail redirection, mail forwarding is a service which enables you to have your mail forwarded from another address to your address at Aussie Mailman then to anywhere in the world. All of your mail is initially sent to Aussie Mailman's secure post box. The post box is cleared daily and is held securely until you request it. Your mail is then forwarded within 24 hours to a destination of your choosing: exactly where you want it, only when you want it.
After registering with Aussie Mailman, you will receive an information pack with your own Customer Number. This Customer Number becomes part of your address when your mail is forwarded to Aussie Mailman and helps us identify the correct recipients on our computer database. We will either scan the mail, depending on your plan, and store and forward your mail based on your instructions.
We understand the communication and postal needs of Australian businesses and families when overseas or interstate travel is involved: reliability and confidentiality are primary ¬¬ — then of course, quick sorting, selection and forwarding services.
Complete the Registration Form at the Register Tab
. If you can't complete the form online you can register over the phone. Please contact us and we will register your details over the phone or we can either post, email, fax or mail you all the necessary details. Then you can email, fax or mail your details to us at Aussie Mailman. After we have received your completed details with full payment, we will send you everything to get started and have your mail delivered to Your Other Address.
Your new address will be Your Name, PO Box 775 XX000(which is your Customer Number), Cherrybrook, NSW 2126. Please note you don't have to have Aussie Mailman in the address as long as your customer number is listed. A Street address is available for an additional charge. Also ID-Free Addresses available for an additional monthly charge.
1-Mail can be posted direct to our mailbox.
2-You can also have your mail redirected from your current address to our mailbox via Australia Post.
We will send Your Other Address "Customer number" details in your welcome pack. With those details you can use the link below to Australia Post and follow their instructions enter your new details, then print out the form and take it to any Post Office. Or you can visit your local Post Office to collect the form, complete your new details there at the Post Office and subscribe via their redirection service to Your Other Address. For Australia Post redirections visit: http://www.movingservices.com.au/manage_your_mail/redirect_mail/
It starts as soon as we receive your first piece of mail. We then send the mail to you as per your standing order. This can be weekly, fortnightly, monthly or whenever you request us to forward it to you: until then we store your mail securely. There is no fixed time frame for this: you simply contact us when it's convenient for you, and we will send it to you.
At the time of registration, you will be required to pay a Postage Deposit calculated on the duration of your registration period. The postage deposit is used to pay for your postage costs and other ancillary costs as per your plan.
Postage typically depends on a number of factors such as size, weight and destination. We will always use Australia Post unless you advise us differently and then always in the most economically sized envelopes. As an example a B4 envelope can hold up to on average 15 to 25 pieces of your mail and weighting under 500g and not more than 20mm in thickness would be classed as a "letter mail". This mail piece would cost you $8.50 via priority mail including our charges to Australian address, as long as we use one of our standard envelopes which is the case in 99% of the times we dispatch your mail.
Standard envelopes up to B4 are included in our forwarding fees, the only time we will charge for a envelope if the number of your envelopes or the size of your mail pieces are too great for our normal envelope to hold your mail safely when posted.
Again, we use Australia Post as our carrier unless you advise us differently. Depending on the size and number of items, Aussie Mailman will always attempt to use the most economical means of posting.
We accept with no surcharge Visa, MasterCard, Direct deposit and cheques.
When the balance of your ‘postage deposit' falls to $20 we will contact you and ask you to top up your account to its original balance via the top up function in your account section on our website, which links to a secure connection to the ANZ bank. If you prefer you can have a standing credit card debit facility in place and we will use this. We accept top up payments via credit cards (Visa/MasterCard), money order, Western Union or simply direct deposit money into our account. You are always advised prior to any debit charges to your credit card.
We don't refund based on change of mind or circumstances. All monthly fees are paid in advance and are non refundable but any whole months left can be transferred to another person to use the remaining time. Any money left over in your'Postage Deposit' at the cancellation of your membership is 100% refundable. Unless you are a PPU client then the postage deposit is valid for 12 months and non refundable.
Any money left over in your'Postage Deposit' at the end of your membership is 100% refundable. Unless you are a PPU client then the postage deposit is valid for 12 months and non-refundable.
Yes. You can change at any time. Simply contact us and a pro rata fee will be charged based on your initial plan and the time remaining on your plan.
Yes, the registration form has primary member name and a secondary member name provision. Also up to 3 Children under 16 can also be registered for free as long they have a surname the same as the primary or secondary member.
No, the registration process has a nick name provision where those details can be entered. These entities can be registered for no additional charge (your customer ID must be displayed on the mail) as your membership fee includes those entities as long as the mail is forwarded to the same address as the other mail.
Australia Post and/or Australian Customs have a list of prohibited/illegal good of banned items which include: Drugs, Plants, Food, Liquids, Living Items, Firearms & Ammunition, objects made from Animal Products, some types of Wood, and some Pornographic items. If it's banned, the authorities will confiscate it, and we will immediately cancel your account. Please note that Customs Authorities x-ray all mail that comes into Australia to confirm contents and may impose charges on high-value items entering Australia ¬ — and such charges if levied become your responsibility. For further information, see the Australia Post guide on dangerous and prohibited goods. Also goods that were paid illegally.
You can contact us via Phone 02 9980 2044 if we are not available leave a message and we will call you back or by fax: (02) 9980 1961 email or use SMS only no voice calls 0457 460 811: firstname.lastname@example.org
. Email is our preferred method of contact for notification of a new forwarding address. It's much more legible when printed and avoids confusion. Remember due to the nature of our business we don't keep a retail shop front and if we are unable to take your call immediately. We will call you back as soon as practicable.
Yes. If you need your mail in a hurry or you want a secure method of posting you can instruct us to send your mail by Express Post, Registered or even by Courier. Of course, the appropriate postage charges will apply.
Poste Restante is a service provided by postal systems where the post office holds mail that has the notation “POSTE RESTANTE” can be written on the mail until the recipient calls to collect it. You may have to contact the Post Office to advise them that you will be receiving mail.
This is very useful for people on the move when you know you will be traveling through a particular town or City (remember some large country towns have multiple post office locations therefore please specify the particular location required , but don't have an accommodation address yet.
For example, if you are traveling from Cairns to Melbourne via Sydney next week. Simply contact us and instruct us to send your mail, for example, to: Poste Restante to GPO, 1 Martin Place, Sydney NSW 2000 (or any suburban post office in Sydney). We would address your mail or package as follows:
Your Mobile number
1 Martin Place
Sydney NSW 2000
When you arrive in the nominated location, your mail will be waiting for you. Simply present yourself to the nominated Post Office remember some country towns have multiple locations with appropriate identification to pick up your mail. Always allow a minimum of 3 to 5 business days for your mail to arrive at your new location dependent on whether you are will be a major city/town or a remote location up to 10 days.
Mail Drop is the reverse of Mail Forwarding. Simply bundle all your mail together, send it to Aussie Mailman and we will post it for you in Sydney where it will receive a Sydney postmark. You can be anywhere in the world and it will appear to the receiver that your mail was originally sent from Sydney. It's designed for people who don't necessarily want to let others know where they are.
Yes, we can also forward faxes to you. This is called fax forwarding. Simply have the fax sent to our fax number, we will convert the fax to a PDF document and send it to you via our fax, email or we can send it with your normal mail.
Yes. You can easily extend your membership by purchasing additional months calculated at the rate applicable for a longer term at the current rates for your new term.
As you can appreciate, the number of Post Offices throughout Australia would be a huge list. For your assistance we have included a link to Australia Post's web site where there is a link for you to locate them quite easily.
Locate an Australia Post Office here: http://auspost.com.au/
We email you when we have dispatched mail.
Every envelope/parcel sent will be consecutively numbered commencing at #1 so you can keep track of their receipt. This will make it easier to locate should there be a problem – such as you leaving the area prior to your mail arriving. If this does happen we will work with you to have the item(s) redirected and reunited. Remembering that only registered mail or express mail for domestic mail or for international mail using Standard/Express/Courier/Registered mail has a audit trail.
We are experienced mail processors/handlers so you can rest assured that all care will be taken with your mail and that it is packaged suitably for Australia Post handling requirements.
We email you when we have received mail.
You can log into your account anytime on our Secure Website using your username and password and go to "Deposit Transactions". This will give you a detailed statement of what charges have been debited or credited to your account and what your current balance of your account.
Yes, our regular letter customers
subject to your Government issued ID being supplied are welcome to have parcels sent overseas or within Australia with our normal fees applying plus re-wrapping costs if required and import duties if applicable are at your expense if being posted overseas. The parcel must be weight under 25 kg and all parcels may be opened prior to posting the parcel.
We can provide a quote from Australia Post for your convenience once we know weights and dimensions etc of the parcel.
Please note if you will be only receiving parcels, we may be unable to provide you our service due to high levels of credit card fraud unless with our approval the payment is made by Western Union only.
All parcels will need to have a written authority provided by yourself in advance with your ID attached giving written authority to Aussie Mailman to accept the parcel as we aren't the addressed person for the parcel.
Remember it is your obligation to provide in advance all invoices and/or tracking details of your parcel prior to being delivered to our address.
Finally some parcels can not be delivered to PO Boxes a street address may be available for an additional fee subject to your Government issued ID being supplied and payment in advance.
Yes, we can provide our customers a address that is acceptable to IP Australia. Further information of details and costs can be provided on request.
People who live in Australia but have no permanent residential address can apply for enrolment.
This is not available to people who have a permanent home address but who are temporarily living elsewhere. For example, itinerant workers living away from home for periods of time, or persons travelling round Australia on extended holidays, but who have a permanent home to which they intend to return, do not qualify. People in these categories should remain enrolled for their home address, but also should notify their Divisional Returning Officer of their absence to prevent their names being removed from the roll in error.
Persons with no fixed address must enrol in the Division in which they were last entitled to enrolment.
We have provided a link at our useful links page to the AEC website that can provide you more information on how to enrol.
Yes, for a fee we can bank a cheque that we receive on your behalf at the 4 major banks. Once we have banked the cheque we can email you a copy of the deposit slip and post the original with your next forwarded mail. Other financial institutions are quoted individually.
Yes, for a small fee we can pay for your bills that are accepted by Australia Post outlets. Once we have paid the bill. We can email you a copy of the payment slip and post the original with your next forwarded mail.
If we are unable to verify your address, or if Credit Card payment needs verification we may refund an anonymous amount back to the card so you must have access to your credit card records or if you live overseas. Then you will need to provide a copy to Aussie Mailman of the same documents that Australia Post require you to produce, when you lodge a redirection advice with them.
Which is either Government issued Photo ID e.g. Drivers Licence or Passport. If not available then one of each of following; 1. a document with your name and address. 2. a document that shows your signature. Click on link to Australia Post for further details http://www.movingservices.com.au/manage_your_mail/forms_of_id.asp 3. We also may need to verify your credit card payment.
Yes, our customers are welcome to stop by to collect their mail. However, you will need to contact us to make an appointment in advance. We charge a $5.50 or if over 1.25 kg $7.00 pick up fee for monthly clients or $7.50 or if over 1.25 kg $12.00 for PPU clients.
For More Information, Call Us during business hours on: (02) 9980 2044
Alternatively, send your contact details via our Mail Forwarding Service enquiry form, and one of our team will get back to you within one business day.