Also called mail redirection, mail forwarding is a service which enables you to have your mail forwarded to anywhere in the world. All of your mail is initially sent to Aussie Mailman’s secure post box. The post box is cleared daily and is held securely until you request it. Your mail is then forwarded within 24 hours to a destination of your choosing: exactly where you want it, only when you want it.

After registering with Aussie Mailman, you will receive an information pack with your own Customer Number. This Customer Number becomes part of your address when your mail is forwarded to Aussie Mailman and helps us identify the correct recipients on our computer database. We will either scan the mail, depending on your plan, and store and forward your mail based on your instructions.

We understand the communication and postal needs of Australian businesses and families when overseas or interstate travel is involved: reliability and confidentiality are primary ¬¬ — then of course, quick sorting, selection and forwarding services.

Complete the Registration and Contact Form at the Register Tab. If you can’t complete the form online, then print out the form to complete it and email, fax or mail it to us at Aussie Mailman. If you are unable to print the form, contact us and we will post all the necessary details for you to register. After we receive your completed form with payment, we will send you everything to get started and have your mail delivered to Your Other Address.

We send Your Other Address details in your welcome pack. With those details you use the link to Australia Post and following the instructions enter your new details, then print out the form and take it to any Post Office. Or you can visit your local Post Office to collect the form, complete your new details there at the Post Office and subscribe via their redirection service to Your Other Address. For Australia Post redirections visit: http://www.movingservices.com.au/manage_your_mail/redirect_mail/

It starts as soon as we receive your first piece of mail. We then send the mail to you as per your standing order. This can be weekly, fortnightly, monthly or whenever you request us to forward it to you: until then we store your mail securely. There is no fixed time frame for this: you simply contact us when it's convenient for you, and we will send it to you.

At the time of registration, you will be required to pay a Postage Deposit calculated on the duration of your registration period. The postage deposit is used to pay for your postage costs and other ancillary costs as per your plan.

Postage typically depends on a number of factors such as size, weight and destination. We will always use Australia Post unless you advise us differently and then always in the most economically sized envelopes.

Again, we use Australia Post as our carrier unless you advise us differently. Depending on the size and number of items, Aussie Mailman will always attempt to use the most economical means of posting.

We accept Visa, MasterCard, PayPal, Direct deposit and cheques.

When the balance of your ‘postage deposit’ falls to $20 we will contact you and ask you to top up your account to its original balance. If you have a standing credit card debit facility in place we will use this. Alternatively you can pay this amount via credit card (Visa/MasterCard), cheque, money order, PayPal or simply direct deposit money into our account. You are always advised of any transaction activity with your account.

Any money left over in your 'Postage Deposit' at the end of your membership is 100% refundable.

Yes. You can change at any time. Simply contact us and a pro rata fee will be charged based on your initial plan and the time remaining on your plan.

Yes, the registration form has primary member name and a secondary member name provision. Also up to 3 Children under 16 can also be registered for free as long they have a surname the same as the primary or secondary member.

Australia Post and/or Australian Customs have a list of prohibited/illegal good of banned items which include: Drugs, Plants, Food, Liquids, Living Items, Firearms & Ammunition, objects made from Animal Products, some types of Wood, and some Pornographic items. If it's banned, the authorities will confiscate it, and we will immediately cancel your account. Please note that Customs Authorities x-ray all mail that comes into Australia to confirm contents and may impose charges on high-value items entering Australia ¬ — and such charges if levied become your responsibility. For further information, see the Australia Post guide on dangerous and prohibited goods

You can contact us via Phone 02 9980 2044 by fax: (02) 9980 1961 email: admin@aussiemailman.com.au or by Skype-aussie.mailman. Email is our preferred method of contact for notification of a new forwarding address. It’s much more legible when printed and avoids confusion.

Yes. If you need your mail in a hurry you can instruct us to send your mail by Express Post, Registered Mail or even by Courier. Of course, the appropriate postage charges will apply.

Poste Restante is a service provided by postal systems where the post office holds mail that has the notation “POSTE RESTANTE” written on the mail until the recipient calls to collect it.
This is very useful for people on the move when you know you will be travelling through a particular town or City, but don’t have an accommodation address yet.
For example, if you are travelling from Cairns to Melbourne via Sydney next week. Simply contact us and instruct us to send your mail, for example, to: Post Restante to GPO, 1 Martin Place, Sydney NSW 2000 (or any suburban post office in Sydney). We would address your mail or package as follows:

Your Name
Poste Restante
GPO,
1 Martin Place
Sydney NSW 2000
Expected pickup date: 10 Nov 2009

When you arrive in Sydney, your mail will be waiting for you. Simply present yourself to the nominated Post Office with appropriate identification to pick up your mail. Always allow 5 business days for your mail to arrive at your new location.

Mail Drop is the reverse of Mail Forwarding. Simply bundle all your mail together, send it to Aussie Mailman and we will post it for you in Sydney where it will receive a Sydney postmark. You can be anywhere in the world and it will appear to the receiver that your mail was originally sent from Sydney. It’s designed for people who don’t necessarily want to let others know where they are.

Yes, we can also forward faxes to you. This is called fax forwarding. Simply have the fax sent to our fax number, we will convert the fax to a PDF document and send it to you via our fax, email or we can send it with your normal mail.

Yes. You can easily extend your membership by purchasing additional months at the current rates for the new term.

As you can appreciate, the number of Post Offices throughout Australia would be a huge list. For your assistance we have included a link to Australia Post’s web site where you can locate them quite easily.

Locate an Australia Post Office here:
http://www.nowwhere.com.au/austpost/postofficelocator/default.aspx

Every envelope/parcel sent will be consecutively numbered commencing at #1 so you can keep track of their receipt. This will make it easier to locate should there be a problem – such as you leaving the area prior to your mail arriving. If this does happen we will work with you to have the item(s) redirected and reunited.

We are experienced mail processors/handlers so you can rest assured that all care will be taken with your mail and that it is packaged suitably for Australia Post handling requirements.

You can log into your account anytime on our Secure Website using your username and password and go to "Deposit Transactions". This will give you a detailed statement of what charges have been debited or credited to your account and what your current balance of your account is currently.

Yes, our customers are welcome to stop by to collect their mail. However, you will need to contact us to make an appointment. We charge a $5.50 pick up fee.